This Week’s Customer Success News, Stories & Ideas via Akita
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Alexey Smolyanyy, Director of Data Driven Customer Success at Redis investigates — “Data Driven Customer Success: Accounts Health and Prioritization“.
Product Marketing Manager at RevOS.ai, Andrew Rymarenko shares his — “Top 5 Metrics to Predict Customer Churn“.
On the Entrepreneur.com blog, Nick Chasinov, CEO at Teknicks, explains why — “More Data Doesn’t Mean Better Insight. Drive Product Growth With A Metric That Guides You to Success.“.
On the AllBusiness.com blog, Nick Mehta asks (and answers) — “Do Companies Need Customer Success Teams? 10 Reasons Why the Answer Is Yes“.
VP, Analytics at Evalueserve, Swapnil Srivastava details — “Four Successful Retention Marketing Strategies To Leverage“.
The Success League’s Jan Young lists — “15 Must Read Books for CS Professionals“.
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