Customer Success Roundup for the 1st April 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Director of Customer Success at Hotjar, Coleen Bachi, shares her learnings in — “Customer Success at a Product-Led SAAS Company: How Did We Start?“.

The Akita team share some groundbreaking news with — “New DNA Sampling Technology to Improve SaaS Customer Retention“.

Groove’s Head of Customer Success, Lisa Foster, explains — “How to Meet & Exceed Customer Expectations“.

VP, Customer Success & Account Management at Quiq, Ejieme Eromosele, asks — “Are You Talking to Your Customers About The Great Reshuffling? Here’s Why You Should Be“.

Scott Salkin from Gainsight looks at how to get started with a CS program in — “Smarter, Not Harder: Launching Customer Success from Scratch“.

Enterprise Customer Success Manager at Lob, Gözde Görce, lists — “4 Tips for Customer Success Managers for Effective Cross-Functional Work“.

UPCOMING EVENTS

Customer Success Café Lyon — en ligne / 12th April @ 12.30PM CEST
Pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More

SaaS Metrics Summit / 27th April
Make smart decisions with data-driven strategies to drive success. Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More