Customer Success Roundup for the 2nd July 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The Userpilot team go in-depth with — “Churn Surveys — What Are They and How to Use Them to Reduce Your SaaS Churn“.

Jan Young, Senior Customer Success Consultant with The Success League, shares “Three Strategies for a Best-In-Class CSM Onboarding“.

Jane Courtnell of Process Street looks at Customer Success value in terms of growth rather than risk mitigation in — “There’s a New Way CS Leaders Should Measure Value Generated“.

Manager of Global Customer Engagement at Wrike, Artem Gurnov, expands on — “5 Components of a Successful Account Review“.

Growth Manager at Heja, Andreas Quensel, looks at “The Inverted Way To Prevent Churn“.

Zendesk’s Ashley Ravid outlines “5 Ways to Cultivate Loyal Customers Through Social Media“.