Customer Success Roundup for the 20th November 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Ross Fulton of Customer Success consulting firm Valuize delivers “An Executive’s Guide To Evaluating And Selecting The Right Customer Success Technology “.

Over on the Help Scout blog, Kiera Abbamonte lists “10 Techniques for Collecting Voice of the Customer Data “.

Zendesk’s CIO and SVP of Operations Colleen Berube explains “Why the Employee Experience Is the Customer Experience“.

Zuora’s Carl Gold shares the first part of his e-book – “Forecasting Churn Risk with Machine Learning, Part 1“.

Battery Ventures’ Dharmesh Thakker looks at “Why Customer Success Is More Critical Than Ever At Cloud-Native Companies“.

Jen Spencer of SmartBug asks (and answers) – “What’s the Ideal Background of a Chief Revenue Officer?“.