Customer Success Roundup for the 31st July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Parlor’s Casey Paxton dives into the “Top 15 SaaS Customer Success Metrics to Track in 2020 (According to the Experts)“.

Zenhub’s Laura Corwin describes “My Transition Into Product Management From Customer Success“.

Nikoleta Vajdova from LiveAgent goes in-depth with “Churn Rate 101: What Is It, How It Is Calculated, and How to Reduce It“.

Nicereply’s Mercer Smith-Looper outlines “10 Tips to Improve Your Feature Request Responses“.

Q°emotion’s Sébastien Baudet lists “7 Tips to Improve Your Customer Retention!“.

Over on the Vero blog, Stephanie Knapp looks at “Retention Marketing Strategies That Boost Revenue“.