Customer Success Roundup for the 17th July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Intercom’s Nicole Rashied lists “The Top Books Every Customer Success Manager Should Read“.

Dominique Jackson of Baremetrics explains “How to Create Cancellation Surveys That Get a Response“.

Built In’s Brian Nordli outlines “5 Ways to Improve Your Customer Onboarding“.

Cassie Young, Partner at Primary Venture Partners, details “5 Internal Processes to Increase Customer Retention“.

Nethunt CRM’s Anna Pozniak dives into “Maintaining a Consistent Customer Base: How to Reduce Crisis-Driven Product Churn“.

SaaStr’s Jason Lemkin looks at “The 1 Simple Test to Know If You’ve Hired a Real VP of Product or Customer Success … Or Not“.