Customer Success Roundup for the 19th June 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Planio’s Jory MacKay looks at “Customer Offboarding: 5 Powerful Ways to Turn Customer Churn Into Opportunities to Learn“.

Todd Eby, CEO at SuccessHACKER, dives into “Crisis Communication During COVID: Tips for Customer Success Managers“.

The Product Led Institute’s Ramli John discusses “How Deputy Onboards New User | User Onboarding Teardown” [Video].

Built In’s Hal Koss explores “A Day in the Life of 3 Customer Success Managers“.

Jason Lemkin of SaaStr re-evaluates a key Customer Success metric in “CLTV: Important. But Not the North Star Metric It Used to Be“.

NS1’s Evan Rich looks at how Customer Success professionals can make an impact as our economies return to some normality in “What’s Your Reopening Plan?“.