Customer Success Roundup for the 3rd January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

SaaS coach Dan Martell outlines “5 Practices Of A Great Customer Success Manager“.

Over on the Drift blog, Adrienne Barnes discusses “The Power Of The Feedback Loop: How To Stay In Constant Communication With Your Customers So You Can Increase Sales“.

Entrepreneur contributor John Boitnott lists “5 Strategies to Keep Your Customers Long-Term in 2020“.

RTL’s Rashid Kazmi looks at “Unlocking Behavioural Secrets to Overcome Churn Extremes“.

Process Street’s Jane Courtnell goes deep on a key Customer Success metric in “Average Revenue Per Daily Active User (ARPDAU): What It Is and How It Can Increase Your Revenue“.

SaaStr founder Jason Lemkin describes “How To Keep Your Customers For a Decade. Or Longer.“.