Customer Success Roundup for the 25th October 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Wes Bush from The Product-Led Institute delivers the second installment of his onboarding guide in “The Definitive Guide to User Onboarding: Part Two“.

Geoff Whiting shares “The Ultimate Guide to Customer Success Strategies for SaaS Businesses” on the CloudApp blog.

CleverTap CEO, Sunil Thomas reveals “What I’ve Learned About Retention from 8K Global Customers“.

Intercom‘s Customer Engagement Manager, Phil Byrne presents “The Complete Guide to Onboarding Customers for Long-Term Success“.

Neil Davey, Managing Editor at MyCustomer, shares his “Voice of the Customer Buyer’s Guide: How to Buy the Best VoC Tool for Your Business“.

PagerDuty‘s Farshad Lavassani Miraftab goes deep into the analytics in “Calculating Customer Lifetime Values Using a Shifted-Beta-Geometric Model“.