Customer Success Roundup for the 29th March 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Goodlord‘s Jason Noble and Jason Whitehead of Tri Tuns delve into the challenges of “Getting Customer Onboarding Right” [Podcast].

Mikael Blaisdell of The Customer Success Association discusses whether or not we value Customer Success departments enough in “The Case for Premium Customer Success“.

The Success League‘s Jeremy Gillespie lists “10 Proven Emails To Increase Customer Lifetime Value“.

Intercom‘s Kai Forsyth shows us how to turn failure into something positive in “How to learn from churn – designing good user offboarding“.

Tate knapp walks us through “The Best Way to Stay Close to Your Customers: A Guide to How We Run Chat Duty at Drift“.

Userlane‘s Marketing Manager, Jennifer Hubauer walks us through “4 Things You Need to Know about Customer Advocacy“.