Customer Success Roundup for the 28th December 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Jen Burton reflects on her first five months as Head of Customer Success at StyleSeat in “Customer Success 101: Addressing the Fundamentals“.

Vice President of Customer Success at FreshLime, Ryan Browne discusses the mindset and motivation needed to achieve CS organizational excellence in “Customer Success: Leadership, Organizational Excellence & Employee Motivation“.

CEO of Receptive, Hannah Chaplin shares a transcript of the talk she gave at SaaS North 2018 entitled “The Customer Is Not Always Right: A Saas North Story“.

In this recorded webinar from Tri Tuns, Customer Success leaders Jason Noble and Jason Whitehead discuss “What it Means to be Customer Centric” [Video].

The team at Help Scout compile a list of fantastic customer-centric articles in their roundup post — “ICYMI: Our Favorite Reads From 2018“.

Gail Logan of Kore Transformation chats with Lambert Walsh, SVP Customer Success at DocuSign, about “How to Develop and Nurture Emerging Leaders” [Video].