Customer Success Roundup: 22nd September 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Kristen Hayer, Founder of The Success League, looks at ‘non-email’ channels to manage your customers in “Beyond Email: Ideas for Tech-Touch Customer Success”.

UserIQ’s CMO Nicole Wojno analyses the ‘2017 Benchmarking Report for Customer Success and Product Management Alignment’ in “The Key to Happier Customers? Customer Success and Product Management Alignment”.

Intercom Product Manager Ruairí Galavan describes webinars as one of the most efficient ways to foster loyalty in “How to Reduce Customer Churn with Webinars”.

Steven Walden, Director of Customer Experience at TeleTech Consulting, outlines “Six Ideation Methods to Improve Customer Journey Mapping”.

CEO of Control Kathryn Loewen looks at “Why You Should Track Customer Churn and Revenue Churn”.

Peep Laja, Founder of CXL, posts about “Leading Indicators of Customer Churn, and What to Do About It”.