Customer Success Roundup: 30th June 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

See how your churn rate stacks up in Recurly‘s comprehensive “Is Your Churn Rate Within a Healthy Range?”.

Here’s a short video from serial SaaS entrepreneur Dan Martell outlining “5 Reasons Customers Churn (a.k.a Fire You) and What to Do About It”.

Koertni Adams from Sharpspring reminds us that marketing also has a role to play within Customer Success in “11 Retention Marketing Tips to Reduce Client Turnover”.

Benoite Yver of Wootric interviews Lauren Costella of Medrio about her Customer Success philosophy (and hot sauce) in “An Interview with Lauren Costella, VP Customer Success at Medrio”.

Alexa Lemzy of TextMagic talks Customer Success for e-commerce in “7 Post-Purchase Actions You Need to Take to Build Customer Loyalty”.

Leo Yorke and Lewis Fogden of Keyrus discuss how to use your coding skills to predict customer churn in “A Simple Approach to Predicting Customer Churn”.