Customer Success Roundup: 12th May 2017

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

If you missed Customer Success consultant Lincoln Murphy’s recent “Ask Me Anything” (AMA) event, fear not! He has shared the extensive Q&A session in “Lincoln Murphy Customer Success AMA Transcript and Video”.

Todd Eby of SuccessHACKER says that “to make real, rapid progress you need a framework that provides you with a proven structure that delivers results” in “Introducing the Customer Success Accelerator Framework”.

What do the Customer Success/Support team at Typeform do when they need guidance or ideas? Editor at designboom, Beatrice Murray-Nag, explains in “Where Do Customer Support Teams Get Support?”.

Jens Düing of Frog Capital delivers some insight into a metric SaaS founders obsess about in “How Growth Companies Benefit from Data – The Customer Lifetime Value Example”.

The team at Satismeter discusses the management of feedback — the 4th of “5 Steps to Become a Customer Success Hero”.

Director of Customer Success at Keen IO, Patrick Woods, outlines a few insights on how to measure and score the health of your customers and what to do with that information in “How We Use Automation to Scale Customer Success”.