Customer Success Software that Integrates With Groove
Groove is the self-proclaimed “world’s simplest help desk”. It’s software built for small teams who want to deliver personal customer support that looks just like a regular email. Groove has one super simple shared inbox where the whole team can work from so nothing falls through the cracks.
Groove’s features include:
- Ticket Management
- Live Chat
- Private notes
- Canned replies
- Assignments
- Knowledge Base
- Basic Reporting
How to Connect Groove and Akita
Step 1
Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.
) in the left menu bar.
Step 2
Click the Connect Provider button.
Groove
Step 3
Select Groove from the list of available integrations.
Step 4
Fill in the form to complete the connection. For this, you will need your Subdomain and Private Token from your Groove account.That’s it – all done!
Your Groove Customer Data in Akita
- Once connected, your Akita account will begin populating with your Groove data.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Groove account, and from your other business tools.
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.