Akita’s Customer Success Roundup For Friday, 10th June, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Akita Co founder, Barry Devon, looks at how Customer Success can move the needle on revenue growth in his post [and webinar recording] — “The 7 Steps to SaaS Growth in an Economic Downturn“.

Growth Coach, Daphne Tideman, wonders if your growth problem is actually a retention problem in — “Solving Retention With Loops“.

Animalz’ Iniobong Eyo asks (and answers) — “What Is Community Software? (+3 Reasons to Use It)“.

The team at Qualaroo list their version of the — “10 Best Voice of Customer Tools to Measure Customer Experience“.

Kristen Hayer, CEO of The Success League, looks at selling CS internally with — “Creating a Customer Success Elevator Pitch“.

Samuel Szuchan of SamSzu.com dives into CLV with — “What Is Customer Lifetime Value, and Why’s It Important?“.

UPCOMING EVENTS

Using Data to Drive Onboarding Decisions / 14th June @ 1PM EST
Katie from PartnerStack will walk us through her journey of developing onboarding metrics, how they’re measured, and how they impact processes. Learn More

The Customer Conference — London / 15th & 16th June
Independent Customer Success event for tech and non-tech companies. Learn More

Top Tools in Your Toolkit to be a Successful CSM / 23rd June @ 5PM SGT
The Women of Customer Success ASIA meet-up. Learn More

Customer Success Festival — Las Vegas / 23rd & 24th June
Customer Success champions from the world’s largest companies and most exciting startups assemble in Las Vegas to share success stories, experiences and challenges. Learn More

CSN Cafe Lyon / 28th June @ 18.30PM CET
Ce CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More