Akita’s Customer Success Roundup For Friday, 15th July, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

In this week’s edition of CRM Magazine, Hazel Raoult outlines — “3 Ways CS Plays a Pivotal Role in B2B Sales and Marketing“.

On the Dataflo.io blog, Chayanika Sen lists the — “10 Top Customer Success Trends You Should Follow in 2022“.

Chief Customer Officer at PagerDuty, Manjula Talreja, explains — “How To Supercharge Your Customer Success Team“.

The team at Upshot.ai dive into the topic of retention with — “Customer Churn: How to Measure and Reduce It?“.

VC at Redpoint, Tomasz Tunguz, looks at how ‘seed-and-grow’ selling can grow Customer Lifetime Value in — “Deliberately Underselling as Sales Strategy“.

VP of Customer Success at Avoma, Mark Stagi, goes deep on monetizing CS in — “Should You Charge a Fee for Customer Success?“.