Akita’s Customer Success Roundup For Friday, 23rd April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Josh Schachter, UpdateAI’s CEO, outlines “4 Ways Customer Success Teams Can Stave Off Burnout for Caregiver Teammates“.

On the CS Makeover Show, GitLab’s David Sakamoto and Sherrod Patching discuss “Simplifying Enterprise Customer Onboarding” [Video].

SaaStr Founder, Jason Lemkin, investigates a key source of revenue growth in — “CLTV Isn’t The Whole Story. Don’t Shortchange Second-Order Revenue.“.

Eva Roethler from Built In explains how to “Boost CS Team Performance With Customer Journey Mapping“.

Customer Success Architect at Coveo, Alistair Field, explains “Why Knowledge Centered Service Needs New Home“.

In this Jobstep webinar — “Succeeding in Customer Success“, Ty Raia (Customer Success Leader at Terminus), discusses how to break into a CS role [Video].