Customer Success Roundup for the 10th April 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CSM at Onna, Eddie Salce, discusses focusses on Customer Success in the non-SaaS world in “Building a Not so SaaSy Customer Success Team“.

SaaStr’s Jason Lemkin believes “A Pause Is Better Than a Cancel. And a Downgrade Is Not Churn.“.

Close CEO, Steli Efti delivers some advice to help with current pressures — “COVID-19 Churn Prevention: Your Customers Are Cutting Costs. Don’t Just Let Them Cancel“.

ProfitWell’s Patrick Campbell encourages entrepreneurs to “Track These 7 Customer Success KPIs to Maximize Value for Your Customers“.

Vineet Gupta from ProProfs looks at “Customer Churn Analysis: How Can Startups Get It Right?“.