Customer Success Roundup for the 10th December 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Oren Smith, Database Marketing Manager at Reward Gateway, lists and expands on — “10 Customer Retention Metrics & How to Measure Them“.

On the Zendesk blog, Susan Lahey looks at — “Understanding Customer Touchpoints—and Why They Matter“.

Akita CEO, Clay Smith, explains why and how we built the new (just released) version of the Akita Customer Succss Platform in — “The New Akita“.

Vice President at OpenView, Chris Gaertner, dives into — “Customer Success: Leading Growth Beyond Contract Close“.

Breadnbeyond Founder, Andre Oentoro, details — “6 Ways Video Improves the Customer Experience“.

The team at Qualaroo share — “100+ Market Research Questions to Ask Your Customers“.