Customer Success Roundup for the 10th July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Baremetrics’ Dominique Jackson goes in-depth with “SaaS Customer Onboarding: A Simple (But Detailed) Guide“.

BuiltIn’s Madeline Hester discusses “How to Scale Customer Success Without Losing the Human Touch“.

Neil Davey, Managing Editor at MyCustomer.com, details “Seven Reasons Why Customer Experience Managers Will Make Great CEOs“.

Incopro’s VP of CS, Alex Farmer lists his “Top Five Metrics to Track on Your Customer Success Dashboard“.

WEBITMD’s Griffin LaFleur outlines “7 Key Customer Experience Metrics to Measure“.

Lisa Cohen, Principal Data Scientist Manager at Microsoft, looks at how to “Retain More Customers by Understanding Churn“.