Customer Success Roundup for the 11th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Baremetrics’ Dominiqe Jackson looks at “How To Calculate & Improve Your Customer Retention Rate“.

The team at ZeroBounce goes in-depth to uncover “5 Email-Based Retention Strategies to Reduce Customer Churn“.

Wefox Group’s Eduardo Mignot shares his thoughts on “Picking the Right Metrics: The Ultimate Guide for Product Managers“.

Ben G. Morgan, Co-Founder at BowerBird, suggests reframing our customer conversations in “The Sorry Detox: The Power of ‘Thank You’ in Customer Success“.

Disciple Media’s Kat Fisher asks (and answers) — “NPS Score: Is It Still Relevant?“.