Customer Success Roundup for the 12th February 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Cutback Coach’s Cairo Amani outlines “4 Things High Performing Customer Success Managers Have in Common“.

Over on the Baremetrics blog, Lea Leblanc dives into “What is Net Dollar Retention (NDR)?“.

Customer Success Director at Kustomer, Chad Horenfeldt looks at “How to Build a Strong Customer Success Team During a Pandemic“.

Clayton Moulynox, Founder of MX Growth, explains how to “Make Your First Customer Success Team a Well Oiled Machine“.

Sirena’s Head of Data, Juan Gesino explores leveraging customer usage data to detect outliers in “Crazy Simple Anomaly Detection for Customer Success“.

Director of Product Management at Zaius, Avi Siegel covers how to “Use DRR to Measure the Health of Your SaaS Business“.