Customer Success Roundup for the 12th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Principal Analyst at Forrester, Amy Bills, details “Three Ways To Protect Your Customer Base From Competitors“.

The team at Stripe provide some guidance on avoiding involuntary churn in “Maximizing Revenue for Subscription Businesses” [Video].

Principal Data Scientist at Rond Consulting, Hans Weda, looks at “Investigating Customer Churn Using Survival Analysis Techniques“.

Matt Duczeminski from Helpjuice investigates “Using Downsells to Save Missed Opportunities and Avoid Churn“.

Process Street’s Jane Courtnell goes deep with “Customer Success Onboarding: Learn How to Improve Profitability and Reduce Customer Churn“.

Customer Success Consultant, Rick Adams, shares his thoughts on the topic ““Automated CS” is not “Lower Quality CS”” [Video].