Customer Success Roundup for the 13th September 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Over on the Helpshift blog, John Tenore outlines “4 Tips For Creating a Proactive Engagement Strategy That Won’t Pester Your Customers“.

Customer Success consultant, Lincoln Murphy tells us why he believes “Bad Sales Handoffs Cause Customers to Ghost During Onboarding“.

Apptentive‘s Ashley Sefferman dives deep in answering the question “You’ve Collected Customer Feedback: Now What?“.

Ed Marsh from OpenView Venture Partners lists “7 Tips for Weaving Intent Data Throughout the Full Customer Lifecycle and Enterprise“.

Shep Hyken and Steve Farber discuss “Doing What You Love in the Service of Customers Who Love What You Do” [Podcast].