Customer Success Roundup for the 14th August 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

OpenView’s Kyle Poyar proposes company-wide responsibility for retention in “Let’s Stop Calling Churn a Customer Success Problem“.

Stride.VC Founder, Harry Stebbings interviews Lara Caimi in “Podcast #361 With ServiceNow Chief Customer and Partner Officer“.

Fluid PR’s Sarah LeBoeuf looks at “Rethinking Customer Retention Strategies in a Post-Corona World“.

Vinicius Teodoro, Lead Data Scientist at Cinnecta, discusses “Unraveling Churn and Its Challenges“.

NS1’s Evan Rich examines how support forms part of the Customer Success mix in “Make Support a Critical Component of Your Success“.

Nicereply’s Mercer Smith-Looper outlines “4 Unique Career Paths in Customer Experience“.