Customer Success Roundup for the 16th April 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CEO at ’nuffsaid, Chris Hicken polled 50 CS leaders and shares — “50 Things Every Customer Success Leader Should Know“.

Product Manager at Mixpanel, Vlado Hruda, goes deep with “Less, but Better: How Focusing On UX Helped Us Triple NPS in 18 Months“.

Helpjuice’s Matt Duczeminski outlines “5 Customer Experience Mistakes That Can Kill Your Retention Rates“.

Process Street’s Jane Courtnell looks at how to “Upgrade the Customer Journey with User Experience Maps and Reduce Churn“.