Customer Success Roundup for the 17th January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

James Ker-Reid of Sales for Startups interviews mParticle’s Karen Gallantry about “Closing the Gap Between Sales and Customer Success“.

Joriz De Guzman of Cornerstone OnDemand reviews Peter Fader and Sarah Toms’ 2018 Customer Success book in “Not All Customers Are the Same: Takeaways From The Customer-Centricity Playbook“.

Customer Success Operations Specialist with Appcues, Ky Winborn outlines “The 4 Customer Retention Metrics You Should Be Measuring Now“.

VOZIQ’s Vasudeva Akula details some “Proven Strategies That Will Plug the Leaky Bucket of Customer Revenue“.

VP of Customer and Market Insights at Salesforce, Karen Mangia lists “The Top 5 Factors Driving Customer Success Growth“.

Jeremy Korst, President of GBH Insights, asks (and answers) “Are Your Acquisition Efforts the Root of Your Retention Issue?“.