Customer Success Roundup for the 19th November 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

VP, Principal Analyst at Forrester, Maxie Schmidt introduces the newest Customer Success Metric: ‘Earned Growth’ — “Earned Growth: A Boon Even For Companies That Cannot Implement The Metric“.

Product Marketing Manager at Nicereply, Simona Benetinová, asks (and answers) whether you should build OR buy a solution for capturing CSAT — “Pros and Cons of Using the Built-in Front CSAT Solution“.

Colin Shaw, Founder & CEO of Beyond Philosophy, answers the question — “Is it ever OK to lie to your customers?“.

Atlassian’s Asim Zaidi explores — “Customer Success Onboarding at Scale“.

The TSIA’s John Ragsdale details some — “Key Adoption Metrics for Customer Success and Product-Led Growth“.

UPCOMING EVENTS

CSN Cafe Lyon / November 23rd @ 8AM CET
A central hub where people can share ideas and industry insights. Learn More

Digital CSN Cafe – Ireland / November 26th @ 9AM IST
This month we are going to discuss the interesting topic of Customer Success Tools and Tooling. Learn More

CSN Breakfast / November 30th @ 10AM CET
How to avoid leadership red flags when facing organisation changes? Learn More

PLG Disrupt / December 1st & 2nd
Product Led Growth Summit and Career Networking Event. Learn More

The Practical CSM Framework / December 7th @ 4PM BST
Phase 7: Engagament Evaluation. Learn More