Customer Success Roundup for the 20th March 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Yotpo’s Kate Bould provides some tips on “How to Engage Your Customers in the Time of COVID-19“.

On The Success League’s blog, Chad Horenfeldt of Kustomer shares “How to Apply an MVP Mindset to Customer Success“.

Wrike’s Artem Gurnov outlines the “Key Challenges of Managing a Team of CSMs“.

Mary Clare Novak from G2 dives into “Churn Rate: You Win Some, You Lose Some“.

Process Street’s Amanda Greenwood covers “Review Management: How to Win Business and Influence Customers“.

Eric Keating, VP of Marketing at Appcues, explains why “Expansion Revenue and User Retention Are the Keys to Long-Term App Success“.