Customer Success Roundup for the 24th January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Amin Akbarpour, Customer Success Director at Persado, looks at growth options for CSMs in “Onwards & Upwards: Career Options Within Customer Success“.

Demand Curve Founder, Julian Shapiro outlines how to “Decrease User Churn by Better Managing Expectations“.

Irina Maltseva, Growth Marketing Manager at Platformly, details “5 Actionable Tactics to Create Onboarding Emails That Convert“.

TeamSupport CEO, Robert C. Johnson lists “6 Simple Steps to Improve Your B2B Customer Retention“.

LinkedIn’s Principal Economist, Guy Berger lists Customer Success as #6 in their “2020 Emerging Jobs Report“.

Aazar Ali Shad, VP of Growth at Userpilot, goes deep in his post “Net Promoter Score (NPS): The Complete Guide for SaaS“.