Customer Success Roundup for the 25th June 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

CEO of The Success League, Kristen Hayer outlines “5 Tips for Hiring CSMs When the Job Market is Hot“.

On the Process Street blog, Jane Courtnell looks at “How to Manage a Successful CS Transformation to Be More Customer-Centric“.

Zendesk’s Emily Miels examines — “Customer Advocates: The Secret Ingredient to Sales and Support Success“.

Neil Patel, Co-Founder at Neil Patel Digital takes an in-depth look at — “Customer Satisfaction: Benefits, Examples & Importance“.

SaaStr CEO, Jason Lemkin, lists “6 Tactics to Retain Angry Customers“.

MetaCX Founder, Dave Duke, chats about having the right CS tools and knowledge with Mary-Beth Donovan, VP of Global Customer Success Operations, VMware — “Revenue Revolutionaries Podcast“.

UPCOMING EVENTS

The Many Career Paths to and From Customer Success / June 25th @ 12PM EST
An open discussion with Cybele Safadi. Learn More

Accelerate Growth With Customer Success / June 30th @ 1PM CST
How Long-Term Customers Attract New Sales Prospects. Learn More

Chicago Customer Success – July Meet Up / July 8th @ 8AM CDT
Join Karina Fochtman, (VP, Global Head of Customer Success at Allvue Systems) for a fireside chat. Learn More

Enabling Customer Success at Global Scale / July 8th @ 1PM CEST
Event by Made For. Learn More

Innovative Trends in Customer Success At Scale / July 13th @ 9AM PDT
We will talk about delivering CS value at scale. Learn More

CSN Cafe Wroclaw / July 15th @ 7PM CEST
An informal monthly catch up for Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Basic Skills for Customer Success Managers / July 20th @ 4PM GMT
Data Analysis and Reporting. Learn More

SF Customer Success Meetup – Virtual / July 21st @ 12 Noon PST
Topic: Complicated relationship between CS and the product. Learn More