Customer Success Roundup for the 26th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Emily Byford from Animalz walks us through “Creating a Customer Success Journey Map in 6 Steps“.

Senior Vice President of Customer Success at Swiftly, Maranda Ann Dziekonski looks at “What You Should Measure, But Probably Don’t“.

Chirag Parmar of WebEngage details “17 Customer Retention Metrics You Need To Track!“.

Over on the Zendesk blog, Patrick Grieve shares “The Customer Testimonial Playbook: How to Make Customers Your Best Advocates“.

Customer Experience expert at Groove, Melissa Rosen asks (and answers) — “What is an SLA: Definition, Examples, and Tips for Small Businesses“.

Julie Weill Persofsky and Jacco van der Kooij from Winning by Design share their white paper titled “Customer Success as a Profit Centre“.