Customer Success Roundup for the 26th November 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The Future of SaaS team dive into — “Customer Retention Metrics and How to Action Them“.

BuiltIn’s Kim Conway channels Spencer Johnson’s self-help parable, Who Moved My Cheese, in — “What’s Cheese Got to Do With Customer Success and Sales?“.

ActiveCampaign’s Brendan Hufford details “7 Modern Strategies to Delight Your Customers“.

The team at Feedier provide useful guideance on — “How to Handle an Unhappy Client“.

Chef de Projet Digital with Qemotion, Sebastien Baudet, outlines “3 Strategies to Reduce Your Churn Rate With Semantic Analysis“.

Chief Customer Officer at Eloquent Cloud, Andreas Knoefel, discusses “Outcome-based Segmentation” with The Success League’s Jan Young [Podcast].

UPCOMING EVENTS

CSN Breakfast / November 30th @ 10AM CET
How to avoid leadership red flags when facing organisation changes? Learn More

Getting Started with Journey Orchestration / December 1st @ 5PM CET
Dr. Graham Hill – Speaking in the European Customer Experience Organization on ECXO Tea session. Learn More

PLG Disrupt / December 1st & 2nd
Product Led Growth Summit and Career Networking Event. Learn More

The Practical CSM Framework / December 7th @ 4PM BST
Phase 7: Engagament Evaluation. Learn More

The Big Unveil: The State of Customer Onboarding 2022 / December 7th @ 10AM PT
Rocketlane with special guest, customer onboarding expert, Donna Weber. Learn More

Mastering Storytelling for Customer Success / December 7th @ 6PM CET
Customer success professionals learn to use the fine art and subtle science of storytelling to better connect with their audience. Learn More