Customer Success Roundup for the 28th February 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

HostiFi’s Reilly Chase explains “How Firing the Wrong Customers Allowed [Him] to Generate 2.5X Revenue From the Right Ones“.

Jason Lemkin of SaaStr presents “A Top Customer Success Hack: Driving Up Activation Rates, ASAP“.

Serial Entrepreneur, Dan Martell outlines his “Top 5 SaaS Metrics to Monitor a Customer’s First Session“.

Appcues VP of Marketing, Eric Keating acknowledges that “Expansion Revenue and User Retention Are the Keys to Long-Term App Success“.

Over on the Vero blog, Lenny Johnson provides a primer on “How to Use NPS Emails to Improve the Customer Experience“.

SVP of Sage People, Kathy Lord discusses “Defining Your Customer Journey From Prospect to Champion” [Video].