Customer Success Roundup for the 28th June 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

ProfitWell‘s Patrick Campbell explains “Total Contract Value: Why It’s Important and How to Calculate It“.

Jenn Hourani tells Chelsea Lee from Cockroach Labs about her role as a Customer Success Manager for Udemy in “What Do You Do Again? With a Customer Success Manager“.

Over on the ClientSuccess blog, tech writer Sam Makad delves into “6 Customer Retention Strategies That are Here to Stay“.

Respana‘s Kevin Levine discusses the impact the sales process has on Customer Success in “The Biggest Impact to Customer Loyalty“.

Writing for GetFeedback, Catherine Heath advises us to “Ask NPS Questions Using a Storytelling Approach“.

Sean Fanning from OpenView Partners covers “CAC Payback Basics: What It Is, How to Calculate It and Why It Matters“.