Customer Success Roundup for the 3rd April 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Groove’s Melissa Rosen details how “This Easy Customer Retention Strategy Increased Our Annual Subscribers by 10%“.

Managing Partner at SPMG, Mike Doonan explains “How to Identify the Best Customer Success Leader for Your Business“.

Customer Success Consultant, Brooke Goodbary discusses “Adding a Human Touch to Product Onboarding With Customer Success“.

Slack’s Associate Editor, Hairol Ma presents a webinar recording covering “4 Tips for Delivering Genuine Customer Success in a Virtual World“.

Bevy’s David Spinks shares his thoughts in First Round Review’s article, “Don’t Just Throw Together a Webinar — the Virtual Events Crash Course You Need“.

Baremetrics’ Dominique Jackson dives into “Churn Analysis: A 3-Step Guide to Analyzing Your Churn“.