Customer Success Roundup for the 4th December 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Chargebee’s Nupura Ughade delivers “A Complete Guide to Analyzing and Reducing Customer Churn“.

The team at Inside Selling  discuss what to do with your NPS survey results in “You Got Promoters After Your NPS: What Next?“.

FieldCircle’s Avee Mittal outlines “7 Customer Experience Strategies to Reduce Churn Rate“.

Travis Todd, CEO of SaaSync, shares “A Simplified Method for Forecasting MRR Growth“.

Priscila Correia from Helppier goes deep with “Net Promoter Score: How To Pimp Your NPS Survey Like a Boss“.

Feedzai’s Henrique Ferrer walks us through “The Experiences of Product Software Engineers in Customer Success“.