Customer Success Roundup for the 5th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

VP of Customer Experience at Cision, Matt Myszkowski hosts a special episode of CustomerSuccessMatters about “Racial Diversity in Customer Success” [Podcast].

CEO of Terminus, Tim Kopp presents “The Playbook to Boosting Net Retention Quickly” [Video].

Richard Felix, Founder of Stunning, looks at “7 Ways to Identify Churn-Risk SaaS Customers“.

Eric Keating of Appcues lists “5 Product Management KPIs That Tell You More Than NPS“.

Osman Koç, Co-founder of UserGuiding, outlines “4 Key Components to a Winning Handoff Process for SaaS Companies“.

Remco de Vries of Insided shares an eBook on improving collaboration between Customer Success and Product — “Close the Loop“.