Customer Success Roundup for the 9th July 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Director of Customer Experience at Chargebee, Manish M, explains — “What I Learnt After Unpacking One of My Best “Customer Experience” Moments.“.

On the Hubspot blog, Sophia Bernazzani Barron, Product Manager at Owl Labs, reviews “12 Essential Customer Success Tools for Every Budget“.

Co founder of Intelivita, Dhaval Sarvaiya, looks at “How To Improve Customer Retention and Increase LTV“.

Donna Weber, Customer Onboarding Leader with Springboard Solutions, outlines “4 Drivers of Customer Loyalty — or Churn — According to Neuroscience“.

On the Success League’s blog, Ashley Gillespie, Enterprise Client Success Manager at Modern Health looks into — “Success and Services: To Charge or Not To Charge?“

Members of the Fast Company executive board share their insights in — “12 Metrics to Measure the Effectiveness of Your Company’s Customer Relations“.

UPCOMING EVENTS

Driving Deep Customer Collaboration With A Futuristic Tech Stack / July 13th @ 3PM ET
With Valuize CEO, Ross Fulton and Dave Duke, CCO & Co-Founder @ MetaCX. Learn More

Innovative Trends in Customer Success At Scale / July 13th @ 9AM PDT
We will talk about delivering CS value at scale. Learn More

CSN Cafe Wroclaw / July 15th @ 7PM CEST
An informal monthly catch up for Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Basic Skills for Customer Success Managers / July 20th @ 4PM GMT
Data Analysis and Reporting. Learn More

SF Customer Success Meetup – Virtual / July 21st @ 12 Noon PST
Topic: Complicated relationship between CS and the product. Learn More

CSN Masterclass / July 21st @ 9AM BST
[£10] Drive Revenue Growth through Customer Touchpoints. Learn More

Digital CSN Cafe Manchester / July 29th @ 8.30AM BST
Meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More

Chicago Customer Success – August Meet Up / August 19th @ 7.45AM CDT
In-person event — morning meet-up of best practices and networking. Learn More