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Priced to start. Built to scale.

Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base.

Special Deal

Pilot

$99/month

Plan include full platform security features, including encryption and two-factor authentication

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Includes:

  • Onboarding Included
  • Implementation Assistance
  • Unlimited Accounts & Contacts

Start

Just the essentials, packaged in an offering designed to meet the critical needs and budget of small and early-stage startups. No post-onboarding CSM. Ability to

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Connect

Everything from Startup, plus all "Advanced Features". Designed for the majority of ClientSuccess customers. Fully-featured, with only quantity limitations. CSM for onboarding AND the life of the relationship.

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Enterprise

Everything from Growth and Startup, with maximum thresholds included. Designed for large scale, high volume organizations.

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Need help finding the right plan for your CS team?

We’re here to help hello@akitaapp.com.

See what customers are saying

Jim J.
Jim J.
Manager of Client Success /*to lines*/
5
"Really like that the system is simple, intuitive and efficient. Especially filters to organize customers help a lot in the daily routine. In addition, the look of the platform is very organized and pleasant. I confess that after you get used to using the tool, the competitors seem strange."
Jim J.
Jim J.
Manager of Client Success /*to lines*/
5
"Really like that the system is simple, intuitive and efficient. Especially filters to organize customers help a lot in the daily routine. In addition, the look of the platform is very organized and pleasant. I confess that after you get used to using the tool, the competitors seem strange."
Jim J.
Jim J.
Manager of Client Success /*to lines*/
5
"Really like that the system is simple, intuitive and efficient. Especially filters to organize customers help a lot in the daily routine. In addition, the look of the platform is very organized and pleasant. I confess that after you get used to using the tool, the competitors seem strange."
Jim J.
Jim J.
Manager of Client Success /*to lines*/
5
"Really like that the system is simple, intuitive and efficient. Especially filters to organize customers help a lot in the daily routine. In addition, the look of the platform is very organized and pleasant. I confess that after you get used to using the tool, the competitors seem strange."

Frequently Asked Questions

How long does it take to set up Akita?

Akita provides value on day one, and most customers fully configure their Akita account in just days.

Do I need help from my IT team to get Akita configured?

You may require initial IT involvement to install our tracking code or interface with our API. However, once you have some customer data in Akita, you can get to work configuring your account through our intuitive admin interface.

Does Akita integrate with my current business software?

We provide a full suite of developer tools to enable your IT team to push your key data into Akita. We also integrate with Segment.com.

What if I exceed my monthly limits?

Don’t worry, your data will still flow in. We will reach out to you and discuss upgrade options!

Do you have a free trial?

No. We have worked hard to deliver a fully-featured Customer Success solution at an incredibly competitive price. Our monthly plan is a low-risk way of testing the platform, and you can
cancel anytime.

Are there discounted plans available?

We offer a 20% discount for annual prepayments–more than two months free. If you have a
large team, contact us, and we’ll put together a custom quote.

Do you charge a setup or cancellation fee?

Nope. No setup fees. No cancellation fees.

Do I have to sign a long-term contract?

No. Akita is offered on a month-by-month basis, and you can cancel at any time. You may, however, choose our annual contract for simplified billing and a nice discount.

What type of support comes with an Akita subscription?

We offer help-desk and email support Monday – Friday from 9 AM – 9 PM GMT. Feature requests can be made in-app.

Are you GDPR compliant?

We are. You can find more information here.

Let's Talk Pricing

Interested in learning more about Vitally? Book time with one of our Customer Success experts to get a walkthrough of our platform, discuss pricing, and share how we can help you and your team through scaling growth.

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