Telephony

Telephony is the technology that enables the use of telecommunication services to provide electronic transmission of voice, voicemail, speech, data or fax over long distances. The technology is derived from the invention of the telephone. Telephony software is known as Voice over Internet Protocol (VoIP), Internet or IP telephony, a method of transferring voice, and video communication over an Internet Protocol (IP) network, for example the internet.

Akita SaaS Business Application Directory offers a selection of software from the leaders in telephony. Akita integrates with your existing telephony software providing you with a dynamic timeline of customer interactions, intelligent customer alerts, and a prioritized list of at-risk customers. Akita helps your business reduce customer churn, and increase customer retention, and sales so you can keep your customers happy.